Whose job is it to share the benefits and insights of a UXR team?

We dig in on the practice of hiring for expertise.

Jess's approach to UX audits, and how they're different from heuristic analysis.

We explore AI as a tool in user research tasks - helpful or harmful?

I love customer experience maps as discovery tools, but maybe not for the reasons you think.

We dig into quantitative skills - should everyone have them? Why or why not?

We look at the pros and cons of personas in UX and the ways we can use them more effectively.

In a rumble-style debate, members of the UXR Guild discuss the pros and cons of democratizing UX research.

The one diagram Jess uses to keep balance as a UX practitioner - and 5 steps to move towards balance.

While in Seattle, Jess met up with the UX Happy Hour group to test out the accessibility workshop they presented at SIC 2022.

Video and resources of Jess's accessibility talk for WomenTech Global Conference.

A suggested curriculum that Jess wishes they had for a career in UX.

Jess shares a list of podcasts by Black, Latinx, LGBTQ+, and female UXers, designers, and problem solvers.

Jess talks UX with conductors and composers - we explore how UX research can help orchestras connect with their audiences.

Solving a multi-team software problem (and communication problem!) for a national commercial real estate company.

Exploring how to fit design and user research into an agile development cycle - without breaking anything!

Taking a sales team from dejected to ecstatic with an intuitive software rebuild

Rebuilding a legacy order entry system for a call center.

Jess explores the benefits of creating consistent user research artifacts.

An outline of a simple process for determining scope and methods of a user research project.