What Is UX? A Useful Venn Diagram
Walking through the one diagram that helps me maintain balance as a UX practitioner, holding user needs and business goals together.
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- Oct 28, 2020
- 2 min
User Research in Commercial Real Estate
How we went about solving a multi-team software problem for a national commercial real estate company.
- Oct 23, 2020
- 3 min
Design & Research in Agile
When I joined Berkadia, design and research were a new concept. Developers had been asking for insight into user behavior and needs and...
- Oct 22, 2020
- 5 min
Listening to Telecom Complaints
Taking a sales team from dejected to ecstatic with intuitive software
- Oct 22, 2020
- 3 min
Insurance for the People
Giving an old order entry system new life and a naturally conversational flow
- Oct 8, 2020
- 3 min
Standardizing User Research
When a research team is small or just one scrappy person, it’s easy to keep track of user research projects, artifacts, and takeaways....
- Oct 2, 2020
- 3 min
User Research: A Process Overview
User research methods and practices fall on a spectrum, like a lot of things in life. I’ve found most user research studies are based on...
- Sep 28, 2020
- 3 min
Which Thing Should We Do First?
I like to use prioritization matrices (sometimes called testing or research matrices) to help a team visualize problems and decide what...
- Sep 24, 2020
- 3 min
Done Is Better than Perfect
This week, my brother and I were comparing home renovation projects. I spent several months of COVID-19 quarantine ripping up carpet and...
- Sep 16, 2020
- 3 min
Quick Guide to Stakeholder Interviews
There’s a lot of debate over whether user research (or research in general) needs to be done by specialists or if it can be generalized...
- Sep 15, 2020
- 4 min
Making Friends with "Why"
Have you ever spent time around a three year old child? They’re fairly communicative and they’re beginning to learn how things work. But...
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