Oct 28, 20202 minUser Research in Commercial Real EstateThe Problem When I joined Berkadia, it became quickly apparent that product lines were operating on user myths. I often heard, “We know...
Oct 22, 20205 minListening to Telecom ComplaintsTaking a sales team from dejected to ecstatic with intuitive software
Oct 22, 20203 minInsurance for the PeopleGiving an old order entry system new life and a naturally conversational flow