The Power of Customer Experience Mapping
I love customer experience maps as discovery tools, but maybe not for the reasons you think.
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Oct 28, 20202 min read
Revamping a Software Product for Commercial Real Estate
Solving a multi-team software problem (and communication problem!) for a national commercial real estate company.
Oct 23, 20203 min read
Design & Research in Agile
Exploring how to fit design and user research into an agile development cycle - without breaking anything!
Oct 22, 20205 min read
Rebuilding Telecom Sales Software to Work for Everyone
Taking a sales team from dejected to ecstatic with an intuitive software rebuild
Oct 22, 20203 min read
Building a Multi-Pathed Insurance Quoting Software
Rebuilding a legacy order entry system for a call center.
Aug 31, 20175 min read
How to Find, Buy, and Launch a KMS, Part 2
Jess walks through steps to implement and onboard teams to a new enterprise software.
Aug 2, 20175 min read
How to Find, Buy, and Launch a KMS, Part 1
Jess lays out a case study for finding an enterprise software for the marketing team.
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