UX in Music? It's a Thing!
Jess talks UX with conductors and composers - we explore how UX research can help orchestras connect with their audiences.
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- Oct 28, 2020
- 2 min
Revamping a Software Product for Commercial Real Estate
Solving a multi-team software problem (and communication problem!) for a national commercial real estate company.
- Oct 23, 2020
- 3 min
Design & Research in Agile
Exploring how to fit design and user research into an agile development cycle - without breaking anything!
- Oct 22, 2020
- 5 min
Rebuilding Telecom Sales Software to Work for Everyone
Taking a sales team from dejected to ecstatic with an intuitive software rebuild
- Oct 22, 2020
- 3 min
Building a Multi-Pathed Insurance Quoting Software
Rebuilding a legacy order entry system for a call center.
- Oct 8, 2020
- 3 min
Standardizing User Research
Jess explores the benefits of creating consistent user research artifacts.
- Oct 2, 2020
- 3 min
User Research: A Process Overview
An outline of a simple process for determining scope and methods of a user research project.
- Sep 28, 2020
- 3 min
Which Thing Should We Do First?
A variation on the prioritization matrix with clarifying questions to empower teams.
- Sep 24, 2020
- 3 min
Done Is Better than Perfect
Jess looks at the idea of perfect or finished and offers a different approach to completing projects.
- Sep 16, 2020
- 3 min
Quick Guide to Stakeholder Interviews
7 simple tips to make sure stakeholder interviews go smoothly.
- Sep 15, 2020
- 4 min
Making Friends with "Why"
Jess explores curiosity and beginner's mindset as essential tools for researchers.
- Apr 17, 2020
- 5 min
A Guide to UXR Portfolios
When you don't have polished mocks to show, your portfolio IS the portfolio.
- Feb 3, 2020
- 5 min
Stimulus & Response in Your Work Environment
Jess incorporates meditation as a way to help manage difficult moments at work.
- Jan 7, 2020
- 3 min
Change Your Words, Change the World
Jess plays with words, asking why we call people 'users' and what would happen if we changed that.
- May 19, 2019
- 4 min
Be a Leaf on the Stream
Jess reflects on an awkward encounter where they were trying to force things to work out.
- Dec 12, 2018
- 3 min
Take Care of Yourself
Jess reflects on what it felt like to come back to themself and learn to take care of themself.
- Oct 19, 2018
- 3 min
On Asking
Jess shares an amazing life experience around asking for what we dream of.
- Jan 31, 2018
- 2 min
Attack or Engage: We Need a Shift in Leadership Mindsets
Jess shares thoughts on UX industry leaders who choose to attack instead of engage.
- Sep 1, 2017
- 5 min
How to Find, Buy, and Launch a KMS, Part 2
Jess walks through steps to implement and onboard teams to a new enterprise software.
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