Jess talks UX with conductors and composers - we explore how UX research can help orchestras connect with their audiences.

Solving a multi-team software problem (and communication problem!) for a national commercial real estate company.

Exploring how to fit design and user research into an agile development cycle - without breaking anything!

Taking a sales team from dejected to ecstatic with an intuitive software rebuild

Rebuilding a legacy order entry system for a call center.

Jess explores the benefits of creating consistent user research artifacts.

An outline of a simple process for determining scope and methods of a user research project.

A variation on the prioritization matrix with clarifying questions to empower teams.

Jess looks at the idea of perfect or finished and offers a different approach to completing projects.

7 simple tips to make sure stakeholder interviews go smoothly.

Jess explores curiosity and beginner's mindset as essential tools for researchers.

A personal accountability post

When you don't have polished mocks to show, your portfolio IS the portfolio.

Jess incorporates meditation as a way to help manage difficult moments at work.

Jess plays with words, asking why we call people 'users' and what would happen if we changed that.

Jess reflects on an awkward encounter where they were trying to force things to work out.

Jess reflects on what it felt like to come back to themself and learn to take care of themself.

Jess shares an amazing life experience around asking for what we dream of.

Jess shares thoughts on UX industry leaders who choose to attack instead of engage.

Jess walks through steps to implement and onboard teams to a new enterprise software.