"Jess infuses warmth and empathy into everything they touch. Their ability to interpret complex, technical information into conversational language that speaks to real people’s needs is such a gift. Jess’s confidence and conviction in their work combined with their humble, open, and vulnerable presence positions them as a trusted, credible expert that puts people first in everything they do. Jess is a joy to work with and is beyond generous with their time—advocating, mentoring, and befriending everywhere they go. I truly can’t recommend Jess enough and look forward to the day I get to collaborate with and learn from them again!"

"When it comes to human-centered strategy, Jess is a guiding light. They have an acute sense for what matters to people—from their team to their clients to the end users. In every conversation I’ve had with Jess, I’ve learned something new, often times about myself. Their presence alone can calm a room, and their insights bring clarity, accessibility, and impact to every project."

"Jess is extremely unique in the sense that they work very comfortably within technology but never lose their empathy for the human experience.

Working with Jess gave our team the opportunity to apply qualitative research and feedback into a very quantitative process. They helped mix the two seamlessly and were always innovating new ways to contribute.

Jess is, without doubt, an expert in their field. Leveraging their work made our team stronger. Having them on the team made the group more cohesive and thoughtful. I do not hesitate to recommend Jess for any team, project, or consulting opportunity."

"I wholeheartedly recommend Jess as an exceptional strategist, experience designer, and wonderful human being. Jess possesses an innate talent for building high-performing teams, seamlessly improving processes, and consistently approaching challenges with a holistic perspective that encompasses a company's culture and overall business goals. Their contributions at Struck were significant, leaving a lasting positive impact. What truly sets Jess apart is their unwavering empathy and dedication to a human-centered approach, which fosters a collaborative and nurturing work environment. I greatly admire the way Jess seamlessly combines their strategic prowess with genuine care for their colleagues, making every project successful and a pleasure to be a part of."

"Jess is one of the most vibrant, talented, hard working, and diligent individuals I've been lucky enough to work alongside. Their ability to analyze the end to end user experience, and drive UX solutions (from product design to service design), while working hand in hand with stakeholders and product development teams is second to none. They have a unique ability to not only look at problems and solutioning from a holistic standpoint, but to also understand the complexities of user jobs, and discover similarities across personas to create solutions that can provide value spanning across a company's verticals.

Most importantly however, is Jess's impact on culture and morale. From day one, Jess's enthusiasm and bright personality helped to bring a dramatic change to our office culture and to bring a design mindset that was inclusive of all team members. Their willingness to educate team members and grow a design culture is second to none."

"Jess is one of the absolute hardest working people I've ever met. Their focus, determination, and work ethic elevate their colleagues in a very measurable way. I learned a great deal from Jess about UX, which will forever guide how I plan & frame work throughout my career, which is illustrative of why they are such a valuable asset: they don't just create a better user experience, they teach everyone else how to as well. To boot, they're also one of the most pleasant people I've ever had the privilege of meeting, let alone working with."

"Unifying disparate parts of a system is something that comes naturally to Jess, a talent that allows members of other teams to thrive in their roles. Jess eagerly pitched in on internal projects, bringing an outside view and approach that solved numerous organizational hurdles our industry has been slow to solve - positioning Struck ahead of our competitors. I would never have been able to achieve the results, or complete projects nearly as timely or successfully without Jess stepping in, collaboratively taking ownership, and working as a team towards a common goal. Put another way, Jess made our agency better by helping each of us become better humans."

"Jess and I got to work together on a project to revamp our homegrown sales order entry tool. They dedicated hours to learning not only how it was supposed to work, but the workarounds our agents had figured out in order solve the issues they regularly encountered. They never shied away from a complicated process or system and always took the time to draw it out and confirm with the user that their understanding was correct. In addition, they spoke the language of not only the sales agents but the developers working on the project. Their ability to translate what the sales floor and support teams needed (and wanted) to the developers working on the project were unmatched."

"I had the opportunity to work with Jess for 2+ years at Clearlink, and I learned a ton about user research, UX, and the nuanced behavioral dynamics of consumers in a digital world from them. Their approach to understanding consumer behavior through research and experimentation provided them a deep, objective perspective on human interaction with digital interfaces. This expertise expanded beyond their core focus of site design, and they were instrumental in assisting our software development team in building intuitive user interfaces for home grown operations software."