Oct 24, 20203 minDesign & Research in AgileWhen I joined Berkadia, design and research were a new concept. Developers had been asking for insight into user behavior and needs and...
Oct 8, 20203 minStandardizing User ResearchWhen a research team is small or just one scrappy person, it’s easy to keep track of user research projects, artifacts, and takeaways....
Oct 2, 20203 minUser Research: A Process OverviewUser research methods and practices fall on a spectrum, like a lot of things in life. I’ve found most user research studies are based on...
Sep 28, 20203 minWhich Thing Should We Do First?I like to use prioritization matrices (sometimes called testing or research matrices) to help a team visualize problems and decide what...
Sep 25, 20203 minDone Is Better than PerfectThis week, my brother and I were comparing home renovation projects. I spent several months of COVID-19 quarantine ripping up carpet and...